Frequently asked questions
Everything you need to know to create and post your carousels with C4slide.
Getting started
What is C4slide?
C4slide creates photo carousels ready to post on TikTok from screenshots of a TikTok Shop product page. The AI writes the titles and the caption, then generates the images.
How do I create my first carousel?
- Take one or more screenshots of the product page in the TikTok app, with the photo, price and description clearly visible.
- In C4slide, add your screenshots, then choose the angle, the style and the number of slides.
- Start the generation, review the result, then download the slides and copy the caption.
Which screenshots give the best result?
Sharp, non-zoomed screenshots, with the large product photo at the top. The more info your screenshots show (features, reviews, what's in the box), the more accurate the carousel.
What's the difference between Basic mode and Pro mode?
Basic gets straight to the point: one angle, one style, 3 slides, a title and a caption to copy. Pro gives you more control over the number of slides, the scenes and the text.
Credits
How do credits work?
Each generation uses credits. The number needed is shown before you start. Your balance is visible in My account.
How much does each action cost?
Generating or regenerating a slide costs 10 credits. The first draft of the text is free. After that, "Rewrite all" costs 5 credits and "Rewrite details" on a slide costs 1 credit (the title is kept). If a rewrite fails, the credits are refunded. A realistic avatar costs 10 credits. Google photo search is free.
Do I get free credits?
Yes. When you sign up, you get 60 credits, once. After that, as long as you don't have a subscription, you get 30 free credits each month, with no rollover: your balance is topped up to 30 at the start of the month (enough for a 3-slide Basic carousel). If you already have 30 credits or more, nothing changes.
A generation failed, did I lose my credits?
No. If the generation fails because of C4slide, your credits are refunded automatically.
Posting on TikTok
Do I have to disclose that it's made with AI?
Yes, it's a TikTok rule. C4slide already adds #aigenerated to the caption. When you post, also turn on the TikTok option that labels content as AI-generated. If you remove this hashtag, you do so at your own risk.
The text says "I tested it" or "my top pick", can I keep it?
Only if it's true for you. These are suggestions: adapt them to your real experience with the product. TikTok Shop prohibits presenting an experience you haven't had.
Why does the last slide show the real product photo?
So your audience sees the exact product from the product page, with its real price. TikTok requires the product shown to match the product page exactly.
Is the price shown always correct?
It's the price on the product page at the time of your screenshots. It can change: check it just before posting. Keep the "Price subject to change" label.
Why doesn't C4slide show a discount percentage?
Promotions change often, and a wrong percentage can get your post removed. C4slide uses phrases like "big sale on now", chosen based on your screenshots. Check that they're still true before posting.
The AI changed a product detail, what should I do?
Use "Redo" on the slide in question. Never post an image where the product doesn't have the right color, the right size or the right number of items.
Can C4slide post directly to my TikTok account?
Not yet. For now, you download the slides and post them yourself from TikTok.
Avatar
What is the avatar?
A character who appears in your scenes to put a face to your carousels. The realistic avatar is created from your own photos.
Can I use someone else's photo?
No. Only photos of yourself. Photos of another person, a celebrity or a minor are prohibited.
How do I delete my avatar?
From the Avatars tab. Its photos are then deleted.
Account and data
Are my screenshots and photos used to train an AI?
No. They are only used to generate your carousels. The details are in the Privacy Policy.
Do my carousels belong to me?
Yes. You can use them freely, including to sell.
How do I delete my account?
My account > Delete my account. Your data is deleted.
I forgot my password.
On the login screen, tap "Forgot password" and follow the link sent to you by email.
How do I contact you?
With the "Contact us" button at the bottom of My account, or at [email protected].
Didn't find your answer? Contact us